NoteBurner Amazon Music Recorder FAQs
Install the latest version of NoteBurner Amazon Music Recorder on your computer. Then launch NoteBurner. Directly click the Register icon (on the bottom left), and there will be a registration popup dialog, where you can copy and paste the registration email and license code as below.
1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.
2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.
3. Please check if your license has expired. If so, please renew your license.
4. Should the problem persist, please contact us by e-mail at email@example.com for help.
It's the limitation of trial version. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.
NoteBurner Amazon Music Recorder supports converting Amazon Music, albums, playlists to MP3/AAC/WAV/FLAC/AIFF/ALAC.
Open NoteBurner Amazon Music Recorder, click the "Settings" icon in the bottom left corner, in which you can choose how you'd like the output files to be organized - "Artist/Album", "Artist", "Album", "Album/Artist", "None", etc. If you select "None", all the converted songs would be saved under the same folder.
Yes. NoteBurner Amazon Music Recorder can retain up to Amazon Ultra HD audio quality after conversion.
"Failed 1000" means your program is occurring an unknown error and it can't convert Amazon Music successfully.
We suggest you can try again later .
Caused: Failed 1005, 1200, 1201, 6208 mean that NoteBurner converts songs timeout or other errors.
Solution: Please reopen NoteBurner, then convert the music songs again.
Note: For Failed 1201 on the macOS version of NoteBurner, please also go to uninstall the Recording Driver as below, after that please restart NoteBurner program for a try.
If multiple devices are logged into the same Amazon Music account and play music at the same time, then you will get the Failed code "1007". In this case, please make sure you are using Amazon Music on this computer alone while running NoteBurner.
Caused: Failed 1010, 1700-1702 mean NoteBurner encountered errors like query no match, query failure, download failure under "YouTube Download" conversion mode.
Solution: Please choose "Amazon Record" as conversion mode on the setting window.
"Failed 1101" means NoteBurner fails to launch the Amazon Music app.
If you reopen NoteBurner but still get this error code, please reinstall your Amazon Music app to check whether the issue can be fixed.
The Failed code "1102" means that Amazon Music app fails to play your music. For this error, please try and check if the following tips help to fix this issue.
1. Please make sure that you are using the latest version of the program. If not, please download the latest version through https://www.noteburner.com/downloads.html
2. Please make sure the original audio can be played on Amazon Music normally.
3. Please check whether the problem only happens to individual files, if so, please try to convert them again.
4. Please check whether is there any external audio device connected with your computer while conversion, including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If so, please disconnect them and retry.
For "Failed 1032", please follow the steps below to authorize the "Music" app.
Step 1: Go to System Preferences > Security & Privacy > Privacy tab.
Step 2: Scroll download and find out the "Automation" option, then tick on "Music" under NoteBurner Amazon Music Recorder.
Caused: The error code Failed "4000-4005, 4100-4105" mean that the input/output path does not exist, the program fails to create the output files or the name of the output path is too long, or need authorization to create a folder.
Solution: Run NoteBurner program with administrator right, go to the "Settings" window, change a different output path, and choose "None" under "Output Organized" for a try.
For Failed 4003, it's caused by the insufficient disk space. Please also try to free up some space on the output path of NoteBurner.
Failed 4106 means the output file is too large to save into your FAT disk. Please choose another output path and do not select your FAT disk.
For the macOS version of NoteBurner Amazon Music Converter, please directly choose to download songs from "Amazon Music Web Player".
Then go to the "Settings" window and choose "WebPlayer Download" conversion mode. In this way, NoteBurner will support converting songs from the Amazon Music web player, which is at up to 10X faster speed.
Please note that before conversion, there will be a pop-up window prompting you to log into your Amazon Music account. But don't worry, it will not take any other information from your account other than the songs.
If the above solutions still cannot resolve your problems, please contact our support team via firstname.lastname@example.org. We will submit your feedback to our developer and inform you if the solution is available.
You could click the "Switch" icon at the upper left corner to go back and choose another download mode - download songs from Amazon Music App or Amazon Music Web Player.
Note: If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at email@example.com.
- What's your WindowsOS or macOS?
- Do you have Prime Music, Amazon Music Unlimited or Amazon Music HD membership? or are you an Amazon Music Free user?
- What download mode have you selected? What’s the output format and settings you chose?
- Does the problem happen to a certain audio file or to all audio files?
- Please send us the log files for our analysis. You can find them by going to program, Menu > Open Log File > logs.
Haven't resolved your problem after trying above methods? Feel free to contact us via Email: support [at] noteburner.com (replace [at] as @ before sending message).
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