NoteBurner Amazon Music Recorder FAQs

"Failed 1000" means your program is occurring an unknown error and it can't convert Amazon Music successfully.

We suggest you can try again later .

Caused: Failed 1005, 1200, 1201, 6208 mean that NoteBurner converts songs timeout or other errors.

Solution: Please reopen NoteBurner, then convert the music songs again.

Note: For Failed 1201 on the macOS version of NoteBurner, please also go to uninstall the Recording Driver as below, after that please restart NoteBurner program for a try.

If multiple devices are logged into the same Amazon Music account and play music at the same time, then you will get the Failed code "1007". In this case, please make sure you are using Amazon Music on this computer alone while running NoteBurner.

Caused: Failed 1010, 1700-1702 mean NoteBurner encountered errors like query no match, query failure, download failure under "YouTube Download" conversion mode.

Solution: Please choose "Amazon Record" as conversion mode on the setting window.

"Failed 1101" means NoteBurner fails to launch the Amazon Music app.

If you reopen NoteBurner but still get this error code, please reinstall your Amazon Music app to check whether the issue can be fixed.

The Failed code "1102" means that Amazon Music app fails to play your music. For this error, please try and check if the following tips help to fix this issue.

1. Please make sure that you are using the latest version of the program. If not, please download the latest version through https://www.noteburner.com/downloads.html

2. Please make sure the original audio can be played on Amazon Music normally.

3. Please check whether the problem only happens to individual files, if so, please try to convert them again.

4. Please check whether is there any external audio device connected with your computer while conversion, including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If so, please disconnect them and retry.

For "Failed 1032", please follow the steps below to authorize the "Music" app.

Step 1: Go to System Preferences > Security & Privacy > Privacy tab.

Step 2: Scroll download and find out the "Automation" option, then tick on "Music" under NoteBurner Amazon Music Recorder.

Caused: The error code Failed "4000-4005, 4100-4105" mean that the input/output path does not exist, the program fails to create the output files or the name of the output path is too long, or need authorization to create a folder.

Solution: Run NoteBurner program with administrator right, go to the "Settings" window, change a different output path, and choose "None" under "Output Organized" for a try.

For Failed 4003, it's caused by the insufficient disk space. Please also try to free up some space on the output path of NoteBurner.

Failed 4106 means the output file is too large to save into your FAT disk. Please choose another output path and do not select your FAT disk.

For the macOS version of NoteBurner Amazon Music Converter, please directly choose to download songs from "Amazon Music Web Player".

Then go to the "Settings" window and choose "WebPlayer Download" conversion mode. In this way, NoteBurner will support converting songs from the Amazon Music web player, which is at up to 10X faster speed.

Please note that before conversion, there will be a pop-up window prompting you to log into your Amazon Music account. But don't worry, it will not take any other information from your account other than the songs.

If the above solutions still cannot resolve your problems, please contact our support team via support@noteburner.com. We will submit your feedback to our developer and inform you if the solution is available.